Refund policy

1. Return & Exchange Window

We accept eligible returns and exchanges within 7 days from the date of delivery.

To be eligible:

  • The product must be unused and unworn.
  • The product must not have been washed, altered, damaged, or stained.
  • Original tags and packaging should be intact.
  • The product must be in its original condition.
  • You must provide your order number and relevant photographs/videos when requested.

2. Eligible Reasons for Return/Exchange

Returns or exchanges may be accepted in the following situations:

  • Wrong product received.
  • Wrong size/product received due to our error.
  • Product received damaged.
  • Manufacturing defect.
  • Significant printing or product-quality issue attributable to Nexx Culture.

We may request photographs or a short video of the product to verify the issue before approving a return or replacement.

3. Size Exchange

Size exchanges are accepted within 7 days of delivery, subject to availability.

The replacement product must be unused, unworn, unwashed, and have its original tags intact.

If the requested size is unavailable, we may offer an alternative size, store credit, or refund, as applicable.

Customer-initiated size exchanges may be subject to return shipping charges.

4. Non-Returnable Products

The following products are generally not eligible for return or exchange:

  • Customized or personalized products.
  • Products that have been worn or washed.
  • Products altered by the customer.
  • Products damaged after delivery due to customer handling.
  • Products without original tags/packaging.
  • Products returned after the 7-day return period.

However, this does not affect your rights where a product is defective, damaged, incorrect, or otherwise does not conform to the order.

5. Refunds

Once your returned product is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be processed to the original payment method.

Refund processing may take approximately 5–7 business days after approval, depending on the payment provider or bank.

For Cash on Delivery orders, the refund may be processed through an appropriate bank/UPI refund method after the required details are verified.

6. Return Shipping

If the return is due to:

  • Wrong product sent by Nexx Culture
  • Damaged product
  • Manufacturing defect
  • Incorrect fulfillment by Nexx Culture

we will arrange or reimburse the applicable return shipping, subject to verification.

For customer-requested size exchanges or other eligible reasons not caused by Nexx Culture, return shipping charges may be borne by the customer.

7. How to Request a Return

To request a return or exchange, contact us at:

Email: [your email address]
WhatsApp: [your WhatsApp number]

Please include:

  • Order number
  • Customer name
  • Reason for return/exchange
  • Photos/videos of the product, if applicable

We will review your request and provide further instructions.

8. Important

Please do not send a product back without receiving return instructions from Nexx Culture.