Shipping policy
1. Order Processing
Orders are generally processed within 5-8 business days after successful order confirmation/payment.
Orders placed on Sundays or public holidays may be processed on the next business day.
Customized or special orders may require additional processing time.
2. Delivery Time
Estimated delivery time is generally:
3–7 business days after dispatch.
Delivery times may vary depending on:
- Delivery location
- Courier availability
- Weather conditions
- Public holidays
- Remote-area delivery
- Unexpected courier delays
The estimated delivery time is not a guaranteed delivery date.
3. Shipping Charges
Shipping charges are calculated at checkout based on the order and delivery location.
Free shipping is available Nexx Culture may change shipping charges or free-shipping thresholds from time to time.
4. Order Tracking
Once your order has been shipped, you may receive tracking information through email, SMS, WhatsApp, or other available communication channels.
You can use the tracking information provided to check your shipment status.
5. Incorrect Address
Customers are responsible for providing a complete and accurate shipping address, phone number, and other required delivery information.
If an order is returned because of an incorrect/incomplete address or failed delivery attempts attributable to the customer, additional shipping charges may apply for re-shipment.
6. Delayed or Lost Shipments
If your order is significantly delayed, please contact us with your order number.
We will coordinate with the relevant courier service and assist you with the shipment.
In case a shipment is officially confirmed as lost by the courier, Nexx Culture may provide a replacement or refund, subject to the circumstances and applicable law.
7. Damaged Package
If your package appears seriously damaged when delivered, please take photographs/video of the package before opening it and contact us as soon as possible.